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I believe one of the fundamental challenges getting in the way of the effective delivery of public services is the culture of dishonesty and evasiveness that typifies too many of them. I set this website up, because based on mine and many others experiences, I have seen there is a need to highlight and address the fundamental requirement for honesty and integrity in our public services and in those who lead them. I would be really interested to hear your views and share experiences; good or bad. The following link will hopefully show you why I feel the need for this so strongly www.alisonsstory.co.uk
How we ask questions is important. My father-in-law went into hospital at 93 years old with pneumonia and was recovering. He was a socially driven person and wanted to meet and chat with everyone on the ward. The staff trying to cope with an infection outbreak feared he would exacerbate the situation and so moved him into a side room and took away his walking frame. He fell, damaged his hip and his stay was then extended. I bullet listed what I had heard and faxed his GP. The GP phoned the ward and they confirmed what they had done and did not see a problem with this. His conditioned weakened rapidly and he died on his own in the side room. My brother-in-law and I asked to speak to the doctor in charge of his care, who was joined by a senior nurse. The doctor informed us that if he had gone home he would have probably been back in quite quickly. The senior nurse was taken aback by this and added that he was not in any position to have gone home. The way I had questioned his care through the GP had achieved nothing other than a defensive approach.
I would like to think I would now do things differently. The stark bullet list of what was happening must have looked like an attack. What else could I have expected other than a defensive response. If I’d approached this in a caring way for the staff trying to cope with a bad situation, could the outcome have been different. Nobody cares what you know until they know that you care.